1.

We must change our business models to encourage global delivery.
Clients have been moving work to the best value locations for years; why haven’t we? Client counsel, project management, and work sessions should remain on- site, but research and technology development should be done where it is most cost-effective. The collective result will save clients billions of dollars.

2.

We must break away from the notion that a firm has to specialize in either strategy or technology
No longer can we have only a “top MBA school” perspective, or a “boot camp right out of undergrad” perspective. We all understand that modern business involves complex financial, operational, structural, and technical nuances. WE can significantly increase the likelihood of a project’s success if we approach problems from all these perspectives.

3.

We must train business leaders who are capable of leading in the 21st century.
If we are building the future leaders of business, our consultants must learn to lead remote global teams. They must be able to navigate the global economy, reach out across cultures, and manage diverse perspectives. If we give our people these skills, they will become the next generation of great leaders.

4.

We must lose the attitude.
Somehow, consultants have developed an air of superiority that serves no one. WE must build a respect for differences and unusual sources of insight. We have much to learn from our clients, from each other, and from people of different backgrounds.